Return and Refund Policy

Welcome to Krishna Electronics. We aim to provide high-quality products and complete customer satisfaction. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Return Eligibility

Products can be returned only if they are damaged, defective, or delivered incorrectly. The request must be made within 24–48 hours of delivery.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Opened or used electronic products
• Products without original packaging
• Accessories and consumable items
• Products damaged due to customer misuse

3. Return Process

To initiate a return, contact our support team with order details and product images. Once approved, our team will arrange pickup or guide you through the return process.

4. Refund Policy

Refunds will be processed only after successful product inspection. Approved refunds will be credited within 5–7 working days to the original payment method or provided as store credit.

5. Replacement Policy

If a product is found defective or damaged, we may offer a replacement instead of a refund, depending on product availability.

6. Cancellation Policy

Orders can be cancelled before shipping. Once shipped, cancellation requests may not be accepted.

7. Exchange Offers

Exchange offers are available on selected products and are subject to evaluation and approval at the store.

8. Important Notes

Krishna Electronics reserves the right to accept or reject any return or refund request based on inspection and policy guidelines.

9. Contact Us